Fulfillment, Shipping & Returns

Inventory Availability & Sourcing

Our fulfillment model is engineered to guarantee maximum product shelf life. By prioritizing made-to-order sourcing over long-term warehousing, we ensure our partners receive the freshest possible batches directly from manufacturers.

  • Dynamic Sourcing: The vast majority of our inventory is procured directly upon order confirmation. Due to the dynamic nature of global distribution, real-time stock verification is not possible prior to processing.
  • Ready Stock: We maintain localized "Ready Stock" solely for high-demand, staple SKUs to facilitate rapid 48-hour dispatch.
  • Discontinued Items: Products officially marked as discontinued by the manufacturer are permanently unavailable and will be automatically removed from pending invoices without penalty.

Financial Protocols & Storage

Efficient global logistics require seamless coordination. To prevent bottlenecks in our dispatch facilities and maintain competitive pricing, strict payment timelines are enforced across all accounts.

  • Warehousing Fees: Orders that have been picked, securely wrapped, and are awaiting final payment will incur a daily storage fee after 7 days of readiness notification.
  • Liquidation Protocol: Failure to settle final invoices within 60 days of preparation will result in the immediate liquidation of the reserved goods at discounted rates. In such events, the buyer forfeits any eligibility for refunds or deposits.

Claims & Refund Limitations

Due to the bespoke, custom-order nature of our supply chain, and in strict adherence to international health, safety, and hygiene standards, all sales are considered final upon dispatch.

Strict No-Return Policy

Returns, exchanges, or refunds resulting from "buyer's remorse," overstocking, or miscalculation of market demand are strictly prohibited. Products cannot be returned to our facility once they have entered the retail chain.

Exceptions for Damage or Dispatch Errors

The only permissible exceptions to our refund policy are instances of verified shipping errors originating from our facility or severe transit damage. To qualify for a claim resolution:

  • Claims must be formally filed with your dedicated account manager within five (5) business days of shipment receipt.
  • Comprehensive photographic evidence of the damaged master cartons, internal packaging, and affected product units is mandatory for supplier and courier verification.
  • Authorized refunds are typically issued as account credit to be applied toward future procurement.