Comprehensive details regarding our procurement protocols, global logistics, and B2B partnership requirements.
How do you verify product authenticity and compliance?
Verification is the foundation of our business. We maintain a closed-loop supply chain, sourcing our inventory exclusively from brand headquarters and authorized regional distributors. We guarantee 100% authenticity and can provide Certificates of Origin (COO) and Material Safety Data Sheets (MSDS) upon request to support your local retail compliance (e.g., CPNP/SCPNP).
What are your minimum order requirements (MOV)?
To ensure operational efficiency and maintain highly competitive wholesale pricing, we require a Minimum Order Value (MOV) of $1,500 USD per procurement request. Additionally, all items must be ordered in full manufacturer carton quantities; we do not supply partial units or broken boxes.
Do you offer bespoke sourcing for brands not listed in your catalog?
Yes. We act as a comprehensive procurement partner. If your retail strategy requires specific Asian beauty, skincare, or wellness brands outside our standard catalog, our established network allows us to source and import those goods strictly to order.
What is your policy on product shelf life and expiration dates?
We prioritize product freshness by utilizing a made-to-order sourcing model rather than holding aging inventory in long-term storage. The majority of items are procured directly upon order confirmation, ensuring you receive newly manufactured batches with optimal, extended retail shelf life (typically yielding 2 to 3 years of viability).
What is your standard fulfillment timeline and packaging process?
Fulfillment depends on the sourcing model. "Ready Stock" items are typically processed and dispatched within 48 hours. For bespoke or made-to-order procurement, lead times vary based on the manufacturer's schedule. We do not outsource to third-party fulfillment centers (3PL). Our in-house team personally stores, palletizes, and securely wraps your goods to ensure they arrive in pristine condition.
Are there any penalties for delayed payments on prepped orders?
Yes. Efficient logistics require seamless coordination. Orders that have been picked, securely wrapped, and are awaiting final payment will incur a daily warehousing fee after 7 days of readiness notification. Failure to settle invoices within 60 days results in the immediate liquidation of the reserved goods, without eligibility for refunds.
What is your policy on returns or unsold inventory?
Due to the custom-order nature of our supply chain and strict adherence to international health and hygiene standards, all sales are final. We do not accept returns for overstocking or "buyer's remorse." Exceptions are strictly limited to documented dispatch errors from our facility or severe transit damage, which must be reported within five (5) business days of receipt.
How can I apply for a wholesale B2B account?
Prospective partners can apply via our Wholesale Application page. All applications undergo a strict verification process, including resale certificate validation, to protect our supply network and maintain margin integrity for all our clients.
